Questions people ask before they connect a folder

One production website (domain). www.example.com and example.com count as the same site. Within that site you can publish as many folders, libraries and embeds as you like. Another domain or a different subdomain such as shop.example.com needs its own subscription.

Your original files stay untouched in your Dropbox or OneDrive — FolderBloom has read-only access and never changes or deletes them. Documents are streamed to visitors when they download. FolderBloom stores file names and sizes so it can list them quickly. With the gallery add-on it also processes your photos and stores optimized copies for fast delivery; the originals stay in your storage.

Not at the moment — FolderBloom works with Dropbox and OneDrive, including their free plans. If your files live in Google Drive, a free Dropbox or OneDrive folder used just for your website files works well.

Read-only. For Dropbox we request metadata and content read scopes; for OneDrive, Files.Read. FolderBloom can't change or delete anything in your storage.

Save the new version over the old one with the same name, and the existing FolderBloom link serves the new file after the next sync (usually within seconds when provider change notifications are active; otherwise the scheduled check picks it up within about 35 minutes). Renames and moves inside the published folder keep the link too.

Its link stops working and shows a clear “no longer available” page. It never redirects to a different file. If you delete and re-upload something that might be the same document, the dashboard asks you whether to reconnect the old link.

You set a password on a folder in the Access page. Visitors see the folder as locked and must enter the password before any names, previews or downloads inside it are revealed. Subfolders inherit the protection. Changing the password signs everyone out of that folder.

If a renewal payment fails, embeds keep working during a 14-day grace period while you update payment details. After that, or after a cancelled subscription reaches the end of its paid year, embeds show a small “temporarily unavailable” message — never your files.

Every package is billed yearly in advance and renews automatically each year until you cancel. The price shown is the full yearly total; the monthly figure is only for comparison. We email a reminder about 30 days before each renewal with the expected amount and how to cancel.

Yes. Your first purchase for a website is covered by a 14-day money-back guarantee, including a gallery add-on bought at the same time. Annual renewals can be refunded within 7 days of the renewal charge, and the first gallery add-on you buy separately for a site has its own 14-day window based on the amount actually charged. Email [email protected]. Outside these windows we don't refund unused time, except as described in our Refund Policy.

Open the site's Billing page and choose Cancel renewal — no call or reason needed. You won't be charged again, and the site keeps working until the end of the paid year. Canceling stops future renewals; it isn't a refund. An eligible refund ends the site's service right away.

Yes. Each site can list one staging origin (for example https://staging.example.com), and localhost always works for previews. These don't need an extra license but only one staging origin is allowed.

Yes — the embed is a single script tag that works on any page that allows custom HTML. There's an optional WordPress plugin that adds a [folderbloom] shortcode.

FolderBloom counts download starts per file and day, and may record the referring website's domain. Those download records don't include visitor IP addresses, and FolderBloom doesn't add advertising or tracking cookies to your site. Like any web service, our servers and delivery providers keep short operational and security logs that can include IP addresses — see our Privacy Policy.