We want you to have time to confirm that FolderBloom works with your website and connected storage. This policy applies to subscriptions purchased directly from FolderBloom.
1. First-purchase guarantee: 14 days
You may request a full refund within 14 days of the first successful subscription payment for a website domain. This includes the base license and any gallery add-on purchased in the same transaction. You can use the service during this period to test syncing, embeds, and gallery features. No usage threshold or technical justification is required.
The first-purchase guarantee applies once per website domain. Canceling and repurchasing, creating a different account, or switching between www and non-www versions does not restart it. Statutory rights and billing-error corrections remain unaffected.
2. Annual renewals: 7 days
You may request a full refund of an annual renewal payment within 7 days after the successful renewal charge. There is no unused-service requirement. A full subscription renewal refund also ends that site's subscription and future renewals.
We will send a reminder approximately 30 days before an annual renewal. You can cancel before renewal through the site's Billing page and billing portal.
3. Gallery add-ons purchased later: 14 days
The first gallery add-on purchased separately for a website domain has its own 14-day refund window starting with the successful add-on payment. We will refund the amount actually paid for that add-on, including a prorated charge where applicable. The base license remains active, and gallery features end when the add-on refund is processed.
Switching gallery tiers or repeatedly removing and repurchasing the add-on does not create a new guarantee. Any applicable guarantee remaining from the original purchase continues through its original deadline. Credits or refunds already issued for the same charge are taken into account to avoid returning more than the amount paid.
4. Cancellation outside a refund window
You may cancel future renewal at any time. Your service continues through the paid term, then the affected embeds and links become unavailable. Outside the refund windows above, we generally do not provide prorated refunds for unused time or discontinued use.
Disconnecting cloud storage, deleting an embed, or stopping use does not cancel billing. Use the site's Billing page or email [email protected] if you need assistance.
Plan changes may produce a prorated charge or account credit where disclosed before confirmation. An account credit is not automatically a cash refund.
5. Billing errors and service problems
We will correct duplicate or incorrect charges. These requests are not restricted to the guarantee windows.
If a confirmed FolderBloom defect prevents a paid feature from working and we cannot resolve it within a reasonable time, we will refund the unused portion of the affected subscription charge. If we permanently discontinue a paid feature or the service without a reasonably equivalent replacement, we will likewise refund the unused portion of the affected charge. Refunds required by applicable law are always honored.
6. How to request a refund
Email [email protected] from your account email address. Include your website domain and, if available, the invoice or payment reference. A reason is optional for requests within the guarantee windows.
We use the time we receive your request to determine whether it falls within the window, not the time our team responds. A 14-day window ends 14 days after the successful payment timestamp; a 7-day window ends 7 days after it. We may verify that the request comes from an authorized account holder.
Approved refunds are returned to the original payment method through Stripe. We will confirm when a refund has been submitted. Your bank or payment provider controls when the credit appears. Eligible refunds include the applicable taxes associated with the refunded amount. We do not deduct processing fees from a promised full refund.
7. What happens after a refund
A full subscription refund ends service for the affected website and cancels its future renewals. Its embeds, gallery images, and download links will no longer be served by FolderBloom. A refund of only a gallery add-on ends gallery features while leaving the paid file-library license active.
Your original files remain in Dropbox or OneDrive. A refund does not automatically delete your account or all retained service records; see our Privacy Policy. Previously downloaded copies and independent caches cannot be recalled.
8. Your legal rights
This policy does not limit refund, cancellation, withdrawal, or other consumer rights that apply under mandatory law. If this policy conflicts with such rights, those rights take precedence.